Grievance Policy & Procedures

The purpose of the Student Resource Center is to assist students through their college experience by providing education on university policies and procedures and by providing additional resources that aid in the student’s success. We always encourage students to communicate clearly with staff and faculty so that any concerns can be dealt with before the problem escalates, and the Student Resource Center is here to aid in that process. Students are encouraged to work with the Student Advocacy Office to settle grievances informally through open dialogue with all parties involved.

Any student who has a complaint about any situation at Tennessee Temple is encouraged to first work with the other party or parties involved to come to a resolution. Should the student feel that the complaint is not being addressed, or is dissatisfied with the outcome, he or she may file a grievance with the Student Resource Center, through the Student Advocacy Office.

 

Types of Grievances

There are two types of grievances: academic and non-academic.

Academic Grievances

Any situation related to academic concerns, including, but not limited to, complaints regarding academic assignment, grades, problems with a faculty member, and grievances related to the records office. Academic grievances regarding a specific class must be filed no later than 120 days after the submission of the final grade in the course. Academic grievances not related to a specific course must be filed no later than 120 days after the problematic incident occurs.

Non-Academic Grievances

Non-academic grievances cover a wide range of situations. This type of grievance may include problems with another student, complaints against other TTU staff members other than faculty, grievances regarding the business office or student development. Any grievance not related to academics falls under this category. Students are encouraged to file grievances in a timely manner. Non-academic grievances may be filed up to 6 months after the problematic incident occurs.

NOTE: Should any situation arise in which a student fears for his or her safety or well-being, that student should not hesitate to involve other parties such as security or law enforcement. Student safety is a top priority.

 

Levels of Grievances

Two levels of grievances exist, informal and formal. Both levels are written complaints by the student, and records of the complaint will be maintained in the Student Advocacy Office for 5 years.

Informal Grievances
An informal grievance is taken seriously by the Student Advocacy office. The reason this first step is informal is because it may involve any of the following actions from the advocacy center:

  1. Explaining university policies to students
  2. Encouraging students to communicate directly and clearly to other parties
  3. Helping students to consider their own role in the situation
  4. Speaking to other parties involved (with the student's permission) to clarify misunderstandings by either party
  5. Other means of advocacy as needed

In an informal grievance, the Student Resource Center will review the information provided and investigate the grievance with the relevant departments in a timely manner. All information will be confidential and used on a “need-to-know” basis. Upon completion of the investigation, the Student Resource Center will provide written notification to the student outlining the findings and any recommended resolution as required.

 

Formal Grievances

If an informal grievance has been filed and, despite the efforts of the Student Advocacy Office, the student feels that there has not been a satisfactory resolution to the situation, he or she may request that the complaint be raised to the level of a formal grievance, which necessitates the convening of a committee to hear the complaint and reach a final decision. The committee must consist of at least three members. The individual filing the grievance, and the individual against whom a grievance is filed have the right to appear separately before the committee to state their respective cases.

Grievances related to Academic Services are heard by the Admissions and Academic Policies Committee. This is a standing committee of Tennessee Temple University. If any faculty member on the standing committee is involved in the situation, he or she will not be a part of the committee hearing the case and will take no part in the review of the case.

Grievances related to non-academic matters require that the Student Advocacy Office convene a committee to hear the grievance. The committee will consist of a minimum of three members. One member is to be a faculty member, a second member is someone from the department against which the grievance is filed (if applicable) but NOT someone who is directly involved in the situation, and a third member who is another staff or faculty members. No one who is a close personal relation to the student may serve on the committee.

Once a student has filed a formal complaint, a committee will be convened within 21 days. Both parties involved in the situation are to be notified in writing one week in advance regarding the date, time and location of the committee meeting. Both parties have the right to be heard separately by the committee. Once the committee has met, they will have 7 days to respond to the student in writing with their final decision. A copy of the final decision will be filed in the student advocacy office and sent to any relevant party against whom a complaint has been made.

Committee decisions regarding grievances are the final decision on behalf of Tennessee Temple University. Should a student wish to appeal the decision further, he or she may send complaints to the appropriate state authorizing bodies or to the Transnational Association of Christian Colleges and Schools by which Tennessee Temple is accredited.

Students who resided in the state of Tennessee or attend TTU’s residential campus may file a written complaint to:

 

Higher Education Commission
404 James Robertson Parkway Suite 1900
Nashville, TN 37243
(615) 741-3000

 

Complaints may also be filed with:

Transnational Association of Christian Colleges and Schools
15935 Forest Road
Forest Virginia 24551
www.tracs.org

 

How to file a Grievance

Students may file a written grievance through the Student Resource Center. In order to file a grievance, the individual must provide a written and signed statement detailing the factors relating to the grievance. The grievance will be received by the Student Resource Center and can be filed online at the following link: Informal Grievance Form

All matters related to grievances are confidential. Parties against whom grievances are made have the right to know the nature of grievances made against them.

Records of Grievances are maintained for 5 years in the Student Resource Center

If you wish to utilize the services of the Student Advocacy Office, please contact our office and we will be happy to assist you.

Student Advocacy Office
LRC Office 210A
rectors@tntemple.edu/423-493-4209
 
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